Frequently asked questions

faq photos

How much is the deposit?

How do I pay the deposit?
By cash, BACS, Online payment service (2% charge of deposit amount)

What time do you need to be in the venue to set up?
Classic party packages (Minimum 1hour)
Weddings (Minimum 1-1.5hour)

How long does it take you to pack away?
We aim to pack away within 30 minutes

What if I need to cancel?
Cancellations within 30 days of the event will result in the outstanding balance to still be paid. Anything after 31 days will require no other payments to us but you will unfortunately lose your non-refundable deposit.

I have payed my deposit, What happens now?
You will receive a confirmation to confirm your booking via email or sms depending what information you have given us. If booking a wedding, We will arrange to meet or speak over the phone to specify your requirements.

Where are you based?
Southwest discos direct our located in Prestbury, Cheltenham.

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